Glossary
Strategy Twin retainer
The Strategy Twin retainer is strategy1's annual engagement that keeps a client's strategy current.
Glossary · strategy1 term
Outcome-linked mandate
A plain definition, why it matters, how strategy1 uses it, and answers to the questions people ask most.
Definition
What is an outcome-linked mandate?
An outcome-linked mandate is a strategy1 engagement in which part of the fee is tied to agreed results, such as launch, savings or event KPIs. The KPIs, their baselines, targets, dates and measurement method are agreed and signed before work starts, and only the client's own system data decides the result.
Also called: outcome-based consulting.
Explained in full on The outcome-linked mandate.
Context
Why it matters
Tying part of a fee to measured results aligns the adviser with the outcome rather than the hours worked. It only works when the measures are agreed in advance and read from data both sides trust.
In practice
How strategy1 uses it
A mandate needs a Twin with strategy1 and KPIs that can be measured in the client's own CRM, ERP or ticketing system, so it usually follows an Engine Sprint or a retainer. Each measurement is a hash-sealed snapshot, and a dispute log is kept from day one. Outcome-linked fees are not offered for fund-raising or listings.
FAQ
Outcome-linked mandate: common questions
Which results can an outcome-linked mandate be tied to?
Launch, savings or event KPIs that can be measured in the client's own systems. Each KPI in an outcome-linked mandate has a baseline, a target, a date and a signed measurement method, agreed before work starts.
What happens at the end of an outcome-linked mandate?
An outcome-linked mandate converts to a Strategy Twin retainer at its end, so the client's Twin and the monthly Strategy Council continue.
Does an outcome-linked mandate need access to our systems?
Read-only access. The KPIs are read through read-only connections to the systems they are measured in, such as a CRM, ERP or ticketing system. Nothing is written to those systems without the named owner's approval.
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